Love your work, love your customers and love checking out this website
At Terrific Trading, we are passionate about helping customer focussed businesses and the people working in them to get better results without working harder or longer. Not just from a gross profit and sales perspective but also making sure it is an enjoyable, uplifting experience for customers, the people serving them and the people serving the people serving them (that’s your internal customers).
We believe you should enjoy your work every day. If you are good at what you do, you will enjoy it more. And that’s where we can help. First, some introductions.
My name is Jurek Leon. I'm an Australian based trainer, consultant, storyteller and author of a number of practical books, manuals and e-books on selling and service issues.
My colleague Jan Collins is a Customer Experience Designer and helping you to design and deliver a positive customer experience on a consistent basis with a motivated, energised team is what we are all about.
We do this through a free newsletter, free articles to pass onto and discuss with your team, support resources which can be ordered from this website, and specially designed training courses, seminars and conference presentations.
Gwen Leon is our ‘Organisational Goddess’ responsible for client relationships, event management and the smooth organisation of Terrific Trading’s activities.
Our hope is that your visit to this site will help you to access ideas, information and resources that can make a difference to you and your business....and that you book us for your next conference in an exotic five star location. If it’s three star, I’m probably busy that day but I’ll see if Jan can assist.
Director of Curiosity
Our Disclaimer.... with a difference
I’ve noticed that these days most consultancy businesses seem to have a disclaimer. I presume it’s to keep their insurers happy and to give them an escape route in case anyone tries to sue them. I wonder why they call it sue? Why not Kylie or Elle? I’d far rather be kylied than sued!
Anyway, I’ve decided to come up with a disclaimer for Terrific Trading. So, here it is. Polish your glasses and read the small print:
The information provided is of a general nature and may not suit every situation. While every care has been taken to ensure it is useful and appropriate, no responsibility is taken for any problems it may cause you or your organisation. In fact, if it doesn’t work, you are totally to blame and we deny ever saying it, writing it, placing it on our web site or sending it to you.
If on the other hand, this information results in beneficial effects for you or your organisation, we are totally responsible and accept all credit due, plus some. In these cases, you should direct all compliments, gifts, awards, rewards and donations to Jurek Leon at Terrific Trading.
Watch Your Language!
Here in Australia we follow Australian English conventions, so some of the spelling may look a little strange to our US readers. For example, organisation and apologise with an ‘s’ and favourite and colour with a ‘u’ .
Now, I must admit I have succumbed to spelling program the American way, rather than programme the proper way! But that’s the exception rather than the rule on this site.
Getting to the Heart of Your Customers
View below this 4-minute video clip as Jurek Leon explains what he regards as the heart of customer service at a luncheon for a Women in Business Networking Group.
To see and hear what Jurek Leon and Jan Collins look and sound like, click on the 'Terrific Video Clips' button on the right hand sidebar.